Complaints

Withdrawal from Contract and Complaints

For e-shop purchases, you may withdraw from the Contract within 14 days from the takeover of goods. Withdrawals from purchase contract are to be sent either to PURE DISTRICT s.r.o., registered address at Budečská 956/11, Vinohrady, 120 00 Praha 2 (Prague 2), or electronically to info@puredistrict.cz. Send the goods back to our address no later than 14 days from the day of withdrawal from the purchase contract. We will send back the postage and the purchase price for the returned goods immediately after receiving the undamaged and unused goods. The detailed terms and conditions to withdraw from contract are summarized in the Business Terms and Conditions (Article 5).

Complaints about the goods are to be sent either to PURE DISTRICT s.r.o., registered address at Budečská 956/11, Vinohrady, 120 00 Praha 2 (Prague 2), or electronically to info@puredistrict.cz. We usually decide about your complaints in 3 days. The detailed terms and conditions of complaints are summarized in the Business Terms and Conditions (Article 7).